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Updated 2 years ago

Add "Support" on the page and inside the builder/designer

At a glance

At the moment users lacks manuals to learn Webstudio. It may make sense to start a basic support page with links from menu and from the builder.

The basic support page could include links to blog Articles about features (create extra category in blog for that) and also link to Discord (maybe even to SOS Channel) we can call it "Support Chat"

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Open_visual_development_for_the_open_web_2023-08-04_17-59-36.jpg

16 comments

OOleg Isonen

we don't add menu to the topbar because we are waiting for a hamburger menu, which just got ready, not launched yet

OOleg Isonen

in the footer, blog is linked

OOleg Isonen

discord is also linked in the footer

OOleg Isonen

did you experience the problem yourself? did someone told you they can't find the blog or discord? what is the origins of this request?

AArtjom Pestov

In a user interview, the user told me that he don´t know how to get help with Webstudio. I asked if he tried Discord. He said he didnt think about it as a way to get help

OOleg Isonen

@Taylor should we incorporate help icon inside the builder that leads to discord help channel?

OOleg Isonen

@Mark please add Help in the landing footer after Discord and link it directly to the channel

TTaylor

added to the design, right above the bug report icon. Making an issue now.

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