Changing the Email Address Associated with a License
Changing the Email Address Associated with a License
At a glance
The community member purchased a product on App Sumo and registered with an email address different from the one they used for Eval, but the license is tied to the initial account. The community members discuss that changing the email account should not require a reboot of the subscription, and that App Sumo does not currently have email change functionality. However, for old accounts, a new license can be manually generated, but for App Sumo licenses, they are bound via the App Sumo API, so to change the email, the community member needs to purchase a new App Sumo license.
Hi, I just purchased the product on App Sumo, and when registering I entered an email address different to one I used for Eval, but at the end the license is tied to the initial account. Is there something I can do to change this?
Hey Jov, we don't have email change functionality at the moment, for old accounts we can manually generate a new license but for the appsumo ones they are bound via the appsumo API.
So to change things while the deal is live on appsumo you need a new appsumo license, which can only be redeemed once purchase.
