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Updated 4 months ago

Custom hostname does not CNAME to this zone.

At a glance
The community member is having issues publishing their site on a custom domain and exporting it as a static site to upload to WordPress. The community members have discussed the DNS settings, including the presence of an A record and a CNAME record that may not be configured correctly. The solution suggested is to remove the A record and ensure the CNAME record is set up correctly to direct traffic to the publishing platform.
Useful resources
HHaraldzik
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Hi, I have an issue when trying to publish the site on my custom domain. Please help me solve this one.
Also when I try to export the site as a static site and upload it to my wordpress I end up encountering an error. What can I do to publish the site correctly on my custom domain?
Best regards.
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13 comments
JJohn Siciliano
  1. How long ago have you added the records?
  2. What DNS provider do you use?
HHaraldzik
  1. Over a week ago
  2. dhosting.pl
JJohn Siciliano
https://dnsbuddy.co/tools/domain/hypnomental.eu?dns_provider=cloudflare

Here's what I see for your DNS. No Cname and no txt record. Can you scrreenshot your DNS?
JJohn Siciliano
@Haraldzik
MMetaP1
Hi, was this resolved?😅
I am having the same issue. I am unable to publish to any custom domain.
JJohn Siciliano
Can you share your domain and screenshot your dns records?
MMetaP1
I can. one sec
HHaraldzik
Strange. In my admin panel of the hosting provider they're there:
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JJohn Siciliano
You have an A record pointing to an IP for your root domain which means it's pointing to something besides webstudio (we don't use A records)

Also the CNAME is pointing to *.hypnomental.eu. I'm not familiar with that syntax though I'm assuming it's not correct
JJohn Siciliano
Looks like that wildcard would be for subdomains anyways
HHaraldzik
John, thank you for your assistance! I tried deleting the A record which only resulted in my website being unaccessable at all.
HHaraldzik
Shall I remove both records you mentioned?
JJohn Siciliano
Sure thing. Removing A record was only half of it, the CNAME record is then what would be repsonsible for directing the traffic to Webstudio. So ensure the A is gone and CNAME is added matching the provided info int he publish dialog
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