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Updated 7 months ago

Publish/Export failure

At a glance

A community member is unable to export their project, as the export process gets stuck on the "doing something" spinner without any progress. The community members have tried various troubleshooting steps like logging out, refreshing, and deleting site data, but the issue persists. It seems the issue is specific to one project, as the export works fine for a new project. The community members have shared the project link and the issue has been fixed and released.

MMark
Hi everyone, for the past few days i've not been able to export, as soon as I click export I just get the doing something bubbles and nothing else. Before you would get a preparing site for download message.
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16 comments
OOleg Isonen
did you wait for about 50seconds?
OOleg Isonen
does it happen on a particular project or on a blank project?
OOleg Isonen
just looked through recent hours, we didn't have any build failures
MMark
it's been going for a while. I've logged out, refreshed, deleted site data etc.. no difference
MMark
i've only got one project
OOleg Isonen
please answer specifically my quesitons to make this quick
MMark
still going, i do have a message that "Download failed 3 days ago"
MMark
it happens on the one specific project
MMark
Attachment
image.png
OOleg Isonen
oh so loading spinner is not going away after it failed to download 3 days ago
OOleg Isonen
this is important info you didn't mention, the failure happened 3 days ago, not now and the spinner is not going away still after reload
OOleg Isonen
I suspect if you open a new project and try to download - it works
OOleg Isonen
can you share a share link to the project? dm is fine too
MMark
i've DMd you the link is that correct?
IIvan Starkov
Fixed, released.
IIvan Starkov
After reload should work fine.
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