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Updated 5 months ago

TXT not publishing on GoDaddy, 4th attempt

At a glance

The community member is having issues with their DNS settings for the domain duckfugly.co.uk on GoDaddy. They are seeing a conflict between the TXT name and the CNAME name, and they cannot have two "www" entries. They have asked for help multiple times but have not received a satisfactory solution.

The community members in the comments suggest watching a video that shows how to resolve domain connection issues on GoDaddy. One community member confirms that the video demonstrates the steps needed to fix the issue. After following the steps in the video, the community member was able to resolve the problem by manually changing the TXT name.

However, the community member is now facing another issue with an offer for a Pro plan not working as expected. They are unable to apply the 50% discount code when upgrading, as the minimum requirements are not met. Another community member offers to investigate this issue further.

Useful resources
Here is a screenshot of my DNS settings for duckfugly.co.uk - GD tell me that the TXT name and the CNAME name are in conflict, I can't have 2 www. I have asked for help a number of times but no one seems to know what to do. Can anyone help before I throw in the towel please?
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12 comments
I don't know what exactly the problem is but we do have many who use godaddy, hundreds of people
the video shows exactly what needs to be done
I did autoconfigure but still had t change. the CNAME Name, I have now just manually changed the TXT name and it looks like stuff is happening.
try deleting all that stuff, don't autoconfigure, follow step by step the video exacrtly
I've just done that and it works. Such a simple thing.
and now I can'y make the offer for Pro work - maybe the universe is telling me something!
offer for Pro work

wdym?
I have an email offering a 50% discount if paid annually. when I click upgrade it only offers the monthly option, so the discount code returns - minimum requirements not met.
Will dm you to investigate
Thank you - probably a PICNIC Error!
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