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Updated last year

Waiting for response to an email sent into support…please address?

At a glance

A community member sent an email to support two days ago but has not received a response yet. Other community members suggest checking the support email address, as the only known channel for support is a Discord server. One community member confirms that all emails have been answered, but another clarifies that the support email is only for account-related issues, not general "how-to" questions. A community member follows up on a previous request to be added to an early supporter's channel, but the process of doing so in a public thread is noted as an "interesting approach". There is no explicitly marked answer in the comments.

bbreuty
Hey all!

Hope you’re doing great! I sent in an email to support two days ago, and so far, there’s been no response.

I understand you guys are busy - would someone please look into this? Would greatly appreciate it.

Thank you in advance!
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10 comments
DDean Fugan
Is there a support email address? I thought the only channel for support was this discord.
OOleg Isonen
@breuty whats your email? all emails have been answered yesterday
OOleg Isonen
its only for problems with account and such, not for "how do I do xyz" type of questions
bbreuty
Email - Got your response - thank you! 🙏🏻 You asked me to DM you about being added to the early supporter’s channel…here I am! 😆
JJeremy
DM in public thread... interesting approach. 😄
OOleg Isonen
Yeah lol
bbreuty
Only in a public thread because it’s where he followed up with me. We didn’t exchange detail here, specifically, that would better kept in private; Therefore, it’s moot. Doesn’t matter here.
bbreuty
@Oleg Isonen - Btw, just tried to actually DM you - and can’t. Got an error. Friend request sent (I think that might be the issue).
OOleg Isonen
That's weird
bbreuty
I thought so, too. Just tried again - it worked.
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