Webhook Form

Question

Hi,I've encountered an issue with the Webhook Form component. I'm new to Webstudio and I'm not sure if I'm making a mistake. When I click the submit button on my form, I consistently get the "Sorry, we encountered an error" message. Here's what I've already tried:I've thoroughly read the documentation on the websiteI watched the YouTube tutorial videosI properly set my email address in the project settingsI ensured each text input has a proper name attributeI even created a brand new project with an unmodified Webhook Form to testThe issue persists even on the published website. I always get the same error message regardless of what I try.Here is the link to my blank project with the Webhook Form: https://p-20626115-2714-4a9a-a884-40f1a93b8a34.apps.webstudio.is/?authToken=928f35b5-bece-49c5-be92-b9dcc004a64b&mode=previewThanks in advance for your help!

Jeremy · Answer

I tested your form and it worked.

Marin · Answer

Thanks a lot @Jeremy i received your emails, but i don't understant why when i tested it again and it does this, i will test it with another computer to see if it's a problem on my computer

Marin · Answer

I tested it on another computer and it worked perfectly as well @Jeremy , thanks a lot 👍

Jeremy · Answer

Are you testing on the url or on the "play" version of the builder?

Marin · Answer

Everytime i test on the url, not on the builder

Marin · Answer

And i checked right now and when i go on another browser it's good (chrome instead of brave)

Batman-sama · Answer

i have an issue with the form, but mine is that data doesn't get sent to the webhook anymore.

i get emails each time, and i've swapped hooks just to make sure it wasn't that and nothing comes through. i'm using boost.space integrator which is basically make.com.

https://p-d354e883-1295-4824-9f48-806f252716d4.apps.webstudio.is/?authToken=b3d8f323-8743-425e-a9df-fa54100875f4&mode=preview

Batman-sama · Answer

oh, and the "success" state was a recent change to see if that was the issue. its usually on "initial"

Oleg Isonen · Answer

have you tried with a clean new webhook form to ensure nothing was broken on your side?

Batman-sama · Answer

i'll try that next.

Bogdan · Answer

Pink binding color means you temporary changed value to test success message. After reload it will be back to initial.

Batman-sama · Answer

Thanks you for this, I saw what you meant

Batman-sama · Answer

so i tried that and the result is still the same, just an email notifying of submission from WS.

Oleg Isonen · Answer

you get an email about submission from webstudio?

Oleg Isonen · Answer

but no data submitted on your service?

Oleg Isonen · Answer

Sounds like something is wrong with how your service wants to receive that data or even potentially your settings there

Batman-sama · Answer

yeah, i'm checking it. i seem to get a payload from the chatbot i tested it with, but none from WS. which is funny, because i think it worked, literally, one time before when i was initially setting it up.

Batman-sama · Answer

So far, I’ve tried webhooks from make.come, integrator.boost.space and I just tried with pabbly. No webhook picked up anything. Not since that one time in the beginning of all of this.

Oleg Isonen · Answer

Not sure if this helps, but if you record a video where you go from scratch we could see what you a e doing wrong

Oleg Isonen · Answer

Another option for you is take one of our videos that shows how to use one of the automation tools we tested with and make sure you understand the process

Oleg Isonen · Answer

Here is how webhook forms work: they take form data and send it to the action url you provided. There is nothing special about it, super simple process. If it works with any of the webhooks then it works with every other service. Most likely you didn't enable it on that service.

Batman-sama · Answer

Ok, \

Batman-sama · Answer

so I know its been a while, but I finally was able to revisit this, but as I was recording, I noticed it's been completely functional.Did anything change since 3/22?

Oleg Isonen · Answer

No.

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