Hello Webstudio

We don't actually offer support as part of the subscription service. Its stated on the pricing page. But we do try to help our users as much as possible, also the community is often helping as well.

Problems with registrars are difficult because we don't have any info and no access to your registrar.

Usually if you go through our tutorials and/or google you will be able to sort this out

we have quite a few videos in the docs about it

just quick googliing shows this:

https://serverfault.com/questions/1158301/why-a-cname-cannot-exist-with-other-records-that-have-the-same-name-as-the-cname

In this case, I think the problem is that I am trying to connect a domain and not a subdomain.

A record of the CNAME type is registered only for a subdomain.

Checked with both my name provider and digitalocean - CNAME to @ domain is not allowed^ only to subdomain.

Webflow also does it via A record as I remember.

that's the same issue as with godaddy https://docs.webstudio.is/errors/domain-connection-issues-godaddy